Pinnacle Quality Insight's 2020 Customer Experience Award | Casey's Pond

2020 Customer Experience Award from Pinnacle Quality Insight

customer experience

Posted: September 28, 2020

Casey’s Pond was recently awarded the 2020 Customer Experience AwardTM from Pinnacle Quality Insight. Casey’s Pond Assisted Living community qualified for this distinguished award in the categories of Cleanliness and Safety and Security, based on our continued dedication to providing Best in Class senior healthcare services.

doak awardAt Casey’s Pond, we follow a combination of guiding principles to achieve a longevity lifestyle. As a registered Eden Alternative community, we are dedicated to resident empowerment and purposeful engagement. In addition, we’ve created an environment that encourages physical activity and healthy behaviors like reducing stress and healthy eating to help residents live a long and vibrant life. Read more about our longevity lifestyle here.

About Pinnacle Quality Insights

By qualifying for the Pinnacle Customer Experience Award™ Casey’s Pond has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

Casey’s Pond is proud to have received this award because it reflects the outstanding service consistently being provided by our team. Resident satisfaction is our greatest reward.

Grove and Harmony Neighborhoods at Casey’s Pond

Unlike traditional assisted living communities, you can enjoy low maintenance assisted living at Casey’s Pond. Our assisted living residences at The Grove and Harmony free you to pursue all of the opportunities in our welcoming Life Plan Community. Enjoy the comforts of a beautiful home-like community, with the assistance you need to live an independent and active lifestyle. Our apartment selections include one- and two-bedroom options.

See what Casey’s Pond residents have to say about their experiences and read more about our concierge-style services and amenities.

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Casey's Pond Senior Living Community is managed by Cappella Living Solutions and is a non-profit organization. We offer Independent Living, Assisted Living, as well as Skilled Nursing and Rehabilitation. Casey's Pond Senior Living Community is located in Steamboat Springs, Colorado and services the areas in and around Milner, Hayden, Walden, Craig, Pagoda, Oak Creek, Phippsburg, Bear Mountain, Coalmont, and Elk Mountain. We also are an ideal senior community for those in the zip codes 80487, 80477, 80488, 80480, 81639, 80428, 80469, 80467, 80459, 80480, and 80434.

A Neighborhood of Cappella Living Solutions

Casey's Pond adheres to all regulations as written in the Americans with Disabilities Act and The Fair Housing Act and accordingly prohibits discrimination on the basis of race, color, national origin, age, familial status, disability (whether it be mental or physical), or sex (including gender identity and sexual orientation).