Posted: February 20, 2024
Announcing award winning Assisted Living and Doak Walker neighborhoods have once again received the Pinnacle Customer Experience Award. Pinnacle Quality Insight surveyed residents and family members over a twelve month period to evaluate their levels of satisfaction. Awarded to the top 15% of participating care providers, this recognition is representative of Casey Pond’s best-in-class customer experience.
Receiving a Customer Experience Award is a prestigious recognition. Out of the 2,700 care providers, over 150,000 customer interviews are conducted annually, and only those scoring in the 85th percentile or higher receive this award.
At Casey’s Pond, we offer three assisted living neighborhoods, each meeting a wide range of individual needs. Our residents enjoy the luxuries of a beautiful home environment while receiving the necessary support to maintain their independence and active lifestyle. Under the expertise of our Duet Hospitality Group-trained chefs, they create weekly menus that are rich with fresh ingredients and prepared on-site. It’s a dining experience that our residents are proud to share with their loved ones. Casey’s Pond Assisted Living community, is proudly awarded the following:
For three consecutive years, Casey’s Pond Doak Walker Skilled Nursing neighborhood has been honored with the Pinnacle Customer Experience Award, offering exceptional services for both short and long-term stays. With 42 private and 12 shared suites, our dedicated team, including registered nurses, nursing assistants and caregivers prioritizes the resident’s recovery and healthcare needs through personalized care plans. Achieving this award in the 85th percentile or higher across 9 categories, is a great honor for Casey’s Pond.
At Casey’s Pond, we ensure that each resident receives compassionate care while cultivating a strong sense of purpose while having independence to their fullest extent. Our community fosters an atmosphere where residents have a sense of community that provides a tight-knit feel that comes from people happy to live here.
If you have any questions, please contact us to learn more about our community.
© 2024 Casey's Pond
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