Posted: July 31, 2020
Casey’s Pond Doak Walker Neighborhood was recently awarded the 2020 Customer Experience Award™ from Pinnacle Quality Insight. This honor is awarded to the top 10% Skilled Nursing Communities in the United States. Only 14 communities in Colorado were awarded Pinnacle’s Best in Class Customer Service Awards. We are proud to be one of them.
Casey’s Pond Skilled Nursing community qualified for this distinguished award in the categories of Quality of Food, Cleanliness, Response to Problems, Safety and Security, Dignity and Respect and Recommend to Others based on our continued dedication to providing Best in Class senior healthcare services.
“Best in Class” is an award often associated with cars or travel. But when it comes to measuring success as a community for older adults, aspects such as dignity, caring, and respect become the standards we care most about. Executive Director Brad Boatright is thrilled to have received this recognition, particularly during the COVID-19, “While satisfaction surveys are traditionally conducted annually in our industry, we believe that quality improvement has to be measured continuously. This monthly feedback process is one of the best ways for us to understand and react to the voice of residents and their families. It’s not enough to look at a numerical rating. For Casey’s Pond to be the best of the best, it must value the conversation and meaning behind the statistics. Following the belief that quality is achieved by focusing on the individual, we base our decision making on the factors that matter most to each person.”
Casey’s Pond staff of registered nurses, nursing assistants and caregivers is dedicated to residents’ recovery and health care needs. Over the course of 2019, a sampling of guests, residents, and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate us in specific categories.
By qualifying for the Pinnacle Customer Experience Award™ Casey’s Pond has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.
A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Casey’s Pond is proud to have received this award because it reflects the outstanding service consistently being provided by our team. Resident satisfaction is our greatest reward.
Our consistent staffing creates a warm and familiar continuity that enriches the lives of residents and gives peace of mind to family members. Per Kim Bock, Regional Director of Clinical Services, “The leadership team here at CLC is very proud of our Casey’s Pond clinical team. I believe they are what sets us apart in our industry of caring for seniors. They are truly living out CLC’s mission to help residents reach their potential and CLC’s vision to honor and celebrate our residents. What this team has achieved during this COVID season is truly remarkable.”
Casey’s Pond offers both short-term rehabilitation and long-term, skilled nursing care in our inviting Doak Walker Neighborhood. Unlike traditional skilled nursing facilities, Casey’s Pond creates a custom care plan for each resident so they can experience the highest quality of life possible in a respectful and dignified setting. Reaching a Pinnacle of satisfaction for each cherished member of our community is our goal.
Choosing a reliable and credible Skilled Nursing Community is a complex decision. We are here to help you find the senior skilled nursing care you need – please contact us with your questions or for more information.
See what Casey’s Pond residents have to say about their experiences and read more about our concierge-style services and amenities.
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